Arbejdernes Landsbank Cookie Policy

Our cookie policy explains how we use the information you leave behind when you visit our websites.

As an internet user, you should always be aware of the electronic trail you leave behind. A trail that others can use to track your movements online.

The following websites are covered by our cookie policy:

Al-bank.dk and loplus-bank.dk

Our electronic self-service systems AL-NetBank and our app, AL-Bank, for smartphones and tables.

Why do we use cookies?

We use cookies to collect statistical data to improve both the website and the user experience so they meet the overall needs of our users.

The data we collect is anonymous and cannot be traced back to the individual. The data may be disclosed to our collaboration partners such as a digital agency or advertising agency.

Some cookies are used wholly or partly to increase the chances that adverts you see on other sites are more relevant to you.

Accepting cookies, rejecting cookies and revoking consent for cookies

When you visit a website run by Arbejdernes Landsbank for the first time, you will be shown a banner regarding our use of cookies. We will simultaneously store a cookie on your computer so you will not be shown the banner in the future.

If you do not wish to store our cookie on your computer, delete your browser data via your browser settings. Go to minecookies.org for information (in Danish) on how to delete cookies depending on the browser you are using. If you delete your cookies, the banner will appear again the next time you visit our website.

What happens if I reject cookies?

You can of course use our websites without accepting cookies. However, please read the exceptions in the “Using AL-Netbank” section.

You can also refuse to accept cookies from al-bank.dk by changing the settings in your browser. If you choose to reject all cookies, please note that communication between our website, Facebook, YouTube or Google Maps may not work properly.

What is a cookie?

A cookie is a small file stored in your web browser that is recognised by the website when you visit it again. Cookies make it possible to send individualised information to your browser. Cookies can contain texts, figures or a date, but there is no personal information stored in a cookie. A cookie is not a software program and a cookie does not contain or spread viruses or other malware. Almost every website contains cookies.

Our cookies store some of the following information:

Which pages you visited, when you visited them and for how long - your “electronic footprint”.
Which browser you are using e.g. Chrome, Firefox or Safari.
Your screen resolution e.g. 1920 x 1080 pixels.
What operating system you are using, e.g. Windows 10, Windows 8 or OS X.
What type of device you are using, e.g. desktop computer, tablet or smartphone.
The website you were on before visiting al-bank.dk.

You leave an “electronic footprint” when you browse online. The footprint reveals where you have been. You leave a footprint because your browser relays information to a server - e.g. “I would like to visit www.al-bank.dk”.

Most browsers provide information on the manufacturer and version number, and the server will then return the site you have requested tailored to your browser.

When your browser requests an address, e.g. www.al-bank.dk, it will also send additional information to the server in question, including your IP address (your internet “address”), so the servers know where to send the site you have requested.

Purpose of collecting data

Statistics

Arbejdernes Landsbank can use the data mentioned above to see the route you take to find information on www.al-bank.dk, e.g. whether you begin on the main landing page and then move to other site pages or if you land on a site page directly from a search engine.

The data is used in connection with operating the website as well as for statistical data that can be used to improve the structure of the bank’s website, for example. We do not use data from cookies to collect your personal data.

We use Google Analytics, among others, to collect statistical data. If you want to opt out of cookies from Google Analytics, but would like to keep other cookies, you can reject all cookies from Google Analytics. Please note that this will require opting out from all cookies from sites that use Google Analytics. Click on the link to read more about rejecting cookies from Google Analytics: https://support.google.com/analytics/answer/181881?hl=en

Marketing

Arbejdernes Landsbank also uses data for targeted adverts via Google and Facebook. We use data to target various relevant demographic segments across a variety devices such as desktops, tablets and smartphones.

Sign up for the newsletter, AL-NYT

When you sign up to receive our newsletter, we will register the email address you provide.

This information will only be used to send you the newsletter and no additional cookies will be used.

The information will be registered by our data processor (webhotel).

Only a few of the bank’s employees have access to the list of subscribers. This data keeps us updated on:

The number of subscribers and who they are.
The number of subscribers to individual categories and who they are.
The number of subscribers and who has read the newsletter.
How many subscribers click on specific links in the newsletter.

Data on individual subscribers will not be disclosed, and if you cancel your subscription, the data will be erased immediately at your request.

Use of various calculators

When you use the calculators available at www.al-bank.dk (various mortgage calculators or cost calculators to assess expected costs in connection with investment in our pool account), none of the information you provide is stored and no additional cookies are installed.

Using AL-NetBank (online banking)

In order to provide the best service to our customers, cookies are placed on your computer/tablet/smartphone when you use online banking or our online banking app. Two types of cookies are used:

One contains a unique number (session ID). The number is used by the system to identify you as a user for the duration of your session. Therefore, you cannot use AL-NetBank without session cookies. You cannot opt out of session cookies when using the self-service solution. However, the cookies will disappear when you log off.

The other type of cookie contains information regarding how you prefer data to be displayed. For example, how you prefer your budget form to be displayed. These cookies are not removed once you log off AL-NetBank. To learn more about deleting cookies, see the section titled “Accepting cookies, rejecting cookies and revoking consent for cookies”.

Using the AL-Bank app

The app can be used via smartphones and tablets.

The AL-Bank app uses some of the tools and systems on your smartphone/tablet.

These are only used to make the app as user-friendly as possible. For more information (in Danish), visit tjekpc.dk.